TERMS AND CONDITIONS
SHIPPING - DESTINY SILVER

Thank you for shopping with us

PAYMENT OPTIONS:

For your convenience we accept VISA, MASTER CARD and AMERICAN EXPRESS.

All prices are in Canadian Dollar Currency. Taxes will be added at the end of your purchase as required by Canadian laws in accordance to each province or Canada. I.e. 13% HST in Ontario. For shipments

Within Canada we charge a $7.00 flat rate by Canada Post. For shipments within the Continental US (not including Alaska and Hawaii) we charge $11.00 by US Mail. For shipments to International destinations other than Canada or the US we charge $16.00. International orders will not be subject to Canadian taxes. However, Destiny Silver will not be responsible for duties and import taxes that may apply in countries outside of Canada.

All American Express card holders from the USA will not be able to complete your payment due to American Express USA regulations. However, most major credit cards will be accepted.

SHIPPING

We use Canada Post. We ship all paid orders within 48 hours except on weekends and Holidays. We ship worldwide. If you desire faster Delivery we also offer expedited service at a higher price. It is very unlikely that you will have any problems with receiving your order but to avoid any delays we strongly recommend that you insure your order. We are not responsible for uninsured orders that may be lost, damaged or undelivered. For your convenience you may also pick up your purchase at our storefront at Indo Pacific Inc. at 65 Front St. w. Union Station, Go Concourse Level Toronto, on from Monday to Friday from 6:45 a.m.to 6:45p.m. If you have any other questions please do not hesitate to contact us at info@destinysilver.com .

We do not ship to PO Boxes.

RETURN POLICY

We appreciate your business and trust that you will be satisfied with your purchase. However if you need to replace or exchange any merchandise it must be reported within 14 daysof the purchase date. The items that you are returning or exchanging must be received by Destiny Silver in its original condition within 30 days from the original purchased date, unused, unaltered and in its original packaging. If you are returning goods you must get a RETURN MERCHANDISE AUTHORIZATION NUMBER "RMA" from head office. No returns will be accepted without a return authorization number RMA. It could take up to 2 business days before the RMA is issued to you.

Please request an RMA number by emailing info@destinysilver.com. On the outside of your return package please mark the RMA number as this will help us with the process. Ship by Canada Post or USPS to our office: Destiny Silver
3370 Charmaine Heights
Mississauga, On L5A 3C1
Canada

You may want to insure it as we are not responsible for lost parcels. Shipping costs will not be refunded.

Please note that in the unlikely event that a defective item is received by the customer when the return is completed we will refund the amount back to the same credit card used.

Please note all our merchandise gets carefully inspected before is shipped to you. Above all, we value your business and wish that you will enjoy your purchase. Due to Hygienic and health regulations, we do not accept any return or exchange on earrings, hair accessories or body jewellery.